At CuddleGears, we want customers to have a smooth and convenient shopping experience. This Return & Refund Policy explains the general conditions that apply to product returns, replacements, cancellations, and refunds.

Please review the product information and applicable return conditions before placing an order.

1. Eligibility for Returns

Products may be eligible for return when they meet the applicable return conditions stated on the website or associated with the order.

To be considered for a return, products may need to:

• Be unused and in their original condition

• Remain in the original packaging where applicable

• Include original tags, labels, accessories, and documentation where applicable

• Not show signs of use, washing, damage, alteration, or wear

• Be returned within the applicable return period

Certain products may have different or more restrictive return conditions.

2. Non-Returnable Products

Some products may not be eligible for return because of their nature or applicable hygiene, safety, or other restrictions.

Depending on the product, non-returnable items may include:

• Products marked as non-returnable

• Personalized or customized items

• Items that have been used, washed, worn, or altered

• Products damaged after delivery due to improper use

• Items missing original packaging, tags, or accessories where these are required

• Products that cannot be returned for hygiene or safety reasons

• Clearance or final-sale products where clearly stated

The applicable product page or order information should be reviewed for any product-specific return restrictions.

3. Return Period

Eligible products must be returned within the return period specified for the relevant order or product.

The return period may vary depending on the product, seller, shipping method, or other applicable conditions.

Returns requested after the applicable period may not be accepted.

4. How to Request a Return

To request a return, follow the return instructions provided with your order or through the applicable website features.

You may be required to provide information such as:

• Order details

• Product information

• Reason for the return

• Photographs or other evidence when applicable

Additional information may be requested to verify the return request.

5. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incomplete, or different from the product you ordered, the issue should be reported as soon as reasonably possible.

Depending on the circumstances, an eligible issue may result in:

• A replacement

• An exchange

• A refund

• Another appropriate resolution

Photographs or other information may be requested to help verify the issue.

Where possible, keep the original product, packaging, labels, and accessories until the issue has been resolved.

6. Product Condition

Returned products should be in the condition required by the applicable return policy.

CuddleGears may decline a return or reduce the applicable refund where a product has been used, damaged, altered, washed, worn, or otherwise returned in a condition that does not meet the stated return requirements.

7. Return Shipping

Return shipping arrangements and costs may vary depending on the reason for the return and the applicable product policy.

For certain eligible cases, return shipping may be covered or arranged according to the applicable terms. In other cases, return shipping costs may be the customer’s responsibility.

The applicable return instructions will provide the relevant information.

8. Refunds

Once a returned product has been received and inspected, the return request will be reviewed.

If the return is approved, the applicable refund will be processed through the original payment method where possible.

The refunded amount may depend on the product price, applicable shipping charges, discounts, promotions, taxes, return conditions, and other applicable terms.

9. Refund Processing Time

After a refund has been approved and processed, the time required for the funds to appear in the customer’s account may vary depending on the payment method, bank, card issuer, payment provider, or other financial institution.

Processing delays caused by a payment provider or financial institution may be outside the control of CuddleGears.

10. Shipping Charges

Original shipping charges may not always be refundable.

The treatment of shipping charges may depend on the reason for the return, applicable product terms, delivery method, and relevant laws.

Any applicable refund information will be determined according to the terms associated with the order.

11. Cancellations

Order cancellation may be possible if the order has not yet been processed or shipped.

Once an order has entered processing or has been shipped, cancellation may no longer be possible and the applicable return process may need to be followed instead.

12. Exchanges

Where exchanges are available, they may be subject to product availability, size availability, applicable return conditions, and other restrictions.

If the requested replacement product is unavailable, another eligible resolution may be offered according to the applicable policy.

13. Sale and Discounted Products

Products purchased during sales, promotions, clearance events, or with special discounts may have different return or refund conditions.

Any special return restrictions or conditions will be communicated where applicable.

14. Fraudulent or Abusive Returns

CuddleGears reserves the right to review return requests for unusual, fraudulent, or abusive activity.

Returns that do not meet the applicable conditions may be rejected where permitted by applicable law.

15. Changes to This Policy

CuddleGears may update this Return & Refund Policy from time to time to reflect changes in products, services, business practices, or applicable requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

16. Important Information

This policy provides general return and refund guidelines. Specific products, orders, sellers, promotions, or delivery arrangements may have additional terms.

Where a product-specific return policy or order-specific condition applies, that information should be reviewed before submitting a return request.

17. Acceptance

By placing an order through the CuddleGears website, you acknowledge that you have reviewed and agreed to the applicable return and refund conditions.